- Lead a high-impact Managed Services practice driving innovation, efficiency, and customer success
- Harness AI and automation to scale delivery, improve margins, and transform service experiences
- Join a forward-thinking, people-first organisation with a strong market presence and a culture of excellence
Fusion5 is redefining how businesses engage with technology. As a transformation partner, we deliver AI-powered, cloud-based solutions that help our clients stay ahead in a dynamic digital world.
We're on the hunt for a strategic and commercially driven leader to take our 24/7 Managed Services capability to the next level. This is a high-impact role where you'll shape strategy, scale delivery, and drive exceptional outcomes. This isn't just an operations role - it's your chance to scale a high-impact function, transform how we deliver, and create game-changing outcomes for clients.
About You
You'll bring strategic vision, strong commercial acumen, and a deep understanding of managed services operations. Your ability to build and lead high-performing teams, establish trusted relationships, and make data-driven decisions will be key. Adaptable and resilient, you thrive in dynamic environments and consistently drive innovation, service excellence, and business growth.
What You'll Do
- Lead and grow a profitable Managed Services practice with clear vision and purpose.
- Leverage AI and automation to lift efficiency, quality, and margins across all operations.
- Take charge of financial, operational, and customer performance across the board.
- Build, mentor, and empower a high-performing, customer-obsessed team.
- Partner with Sales, Strategy, and Delivery leaders to expand our offerings.
- Step in as the senior escalation point for our most strategic accounts.
What You Bring
- 10+ years leading MSP businesses with $100M+ annuity revenue.
- Strategic vision paired with sharp commercial instincts.
- Proven leadership of high-performing teams in Managed Services or MSP environments.
- Strong track record in scaling operations and delivering customer impact.
- Experience driving innovation and operational excellence in complex, 24/7 settings.
Why Fusion5?
- Work with cutting-edge AI and cloud technologies.
- Lead a thriving practice with market momentum.
- Collaborate with passionate professionals across ANZ.
- Enjoy a flexible, inclusive, and values-driven culture.
Ready to lead transformation? Apply now and shape the future of Managed Services across Australia and New Zealand.
About Fusion5
Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.
Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.
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