We're Hiring: Account Manager - Auckland | Wellington | Christchurch
Fusion5 is your transformation partner, helping organisations unlock growth and realise their potential through digital innovation. We deliver tailored solutions across ERP, HR & Payroll, CRM, ITSM, CPM, and Infrastructure — backed by expert consulting, cloud services, and ongoing support.
We're looking for an Account Manager with 3+ years' experience to join our team in Auckland, Wellington, or Christchurch. In this role, you'll build trusted relationships with our customers, drive solution adoption, and grow revenue across multiple pillars for our Small, Medium and Corporate clients.
What You'll Do
- Be a trusted advisor to customers, aligning Fusion5's offerings with their strategic business objectives to achieve meaningful business impact
- Develop and manage account plans, renewals, and upsell opportunities to drive business growth and achieve high levels of client satisfaction
- Build strong relationships with C-level stakeholders and management
- Drive cross-sell initiatives, promote Fusion5's full solution suite and help our customers unlock the power of AI
- Collaborate with internal teams to ensure successful delivery
- Promote Fusion5 through case studies and referrals
About You
You're a relationship builder, a strategic thinker, and a customer champion. You have a passion for technology and problem solving. You thrive in dynamic environments and bring a proactive, solutions-focused mindset. You're known for your ability to adapt quickly, solve problems with insight, and communicate with integrity. You build trust, foster collaboration, and consistently deliver value. You also embody our Fusion5 values:
- Passion - We inspire passion, pursuing excellence whilst having fun
- Integrity - We stay accountable to doing what's right with honesty and respect
- Commitment - Committed to generously empowering each other
- Teamwork - We work collaboratively to provide timely support and leadership
- Success - We celebrate the delivery of quality results and excellent outcomes
What You Bring
- 3+ years in account management, Service Delivery or sales-based roles, B2B technology / professional services experience preferred
- Proven ability to manage complex stakeholder relationships and achieve favorable commercial outcomes
- Strong understanding of business technology landscape and a strong professional network
- Excellent commercial acumen, negotiation, presentation, and communication skills
- Tertiary qualification preferred
Why Join Fusion5?
- Structured development and career progression
- Work with NZ's leading organisations, solving complex challenges and achieving meaningful business impact
- Discretionary bonus scheme
- Birthday leave and volunteer days
- Flexible working and wellness initiatives
Ready to make an impact? Apply now and join a team that's passionate about transformation, collaboration, and success.
Apply for this job in Auckland
About Fusion5
Fusion5 provides business solutions that add real commercial value to our customers. Our focus is on making potential reality for our customers, and our people. When it comes to technology, there is no such thing as 'one size fits all'. We ensure our customers are offered a choice when it comes to their technology solutions.
Fusion5 is proud to be a diverse, inclusive, and forward-thinking employer. We understand it’s essential to provide a workplace where our people are engaged, challenged, successful and happy, and we’ve created just that! Along with an extensive range of benefits and core values to be proud of, we’ll ensure you have every opportunity to make your potential, reality.
×