- Can you cultivate strong relationships at mid- and senior-management levels to add value to your customers' businesses?
- Have you managed enterprise client engagements across core platforms, preferably Dynamics 365 and Azure?
- Do you want to own a key territory with an abundance of opportunities and play a key role in the technology transformation of some of New Zealand’s leading businesses?
As a leading Microsoft partner in New Zealand, we’re relentless in our pursuit of success, backed up by our impressive portfolio of awards for our continued implementation prowess. If you’re equally as passionate about being the very best, we have an opportunity for you.
Fusion5 is looking for an experienced, motivated, outcome-driven individual to join our account management team based in our Auckland office, for a June/July start date.
You’ll be responsible for managing the company’s ongoing relationship with our key customers who run Microsoft business applications and solutions.
We are seeking an individual with exceptional commercial acumen and a strong customer service focus who can establish long-term, trusting relationships at the C-suite level within their territory. Someone who takes a consultative approach to understanding our customers' strategic priorities and works with them to deliver strong impact and outcomes leveraging the breadth and depth of Fusion5's capability.
Key responsibilities:
- Manage the ongoing relationship with an assigned portfolio of customers, seeking to understand their strategic objectives and priorities
- Work with clients to roadmap their technology strategies using enterprise architecture experience in a sales context, adding leadership and strategic value to our customers' technology roadmaps
- Bring value and industry expertise to customers, positioning Fusion5 as a trusted and strategic partner that enables their organisation’s growth and achievement of organisational objectives
- Strategic solution selling, focusing on consulting services and software license opportunities
- Meet sales targets and be the relevant escalation point for any major customer issues
- Develop strategies to grow awareness and adoption of Fusion5 solutions and services across our platform of solutions and offerings
- Orchestrate executive and Solution specialist introductions and engagements between your customers and Fusion5, across multiple business units
- Manage licensing renewals 90 days in advance, confirming solution commitment and identify upsell opportunities to maximise renewal and growth
- Develop and maintain account plans with your assigned customer portfolio
- Maintain and expand relationships with key contacts in your account base through frequent customer meetings
- Nurture and maintain a strong relationship with our core vendors.
The successful applicant will:
- Have proven experience in enterprise account management and business solution selling (ideally in technology advisory, ERP or Enterprise CRM platforms)
- Have demonstrable evidence of managing complex strategic key accounts and achieving year-on-year targets with forecasting accuracy
- Have experience using a consultative approach to understand customers’ key strategic drivers and mapping solutions to these
- Have excellent communication skills (both written and interpersonal) with high EQ
- Have a confident, polite, and professional manner, demonstrate proficiency in building relationships and experience in dealing with a wide range of senior and mid-level decision-makers
- Engage internal service and stakeholders in a professional manner and communicate well (in a timely manner) with customers on our delivery
- Be responsible for updating Account Management calls, account plans and other key information in the CRM
- Thrive on identifying potential solutions, developing and implementing sales strategies, and delivering top quality account management service
- Be energetic, driven and tenacious with the natural desire to achieve in a competitive climate.
Benefits:
- Competitive salary package
- Opportunities for professional development and career advancement
- Hybrid work arrangements (ability to WFH 2 days PW)
- Supportive and collaborative team environment
- Access to cutting-edge technology solutions and tools.
