In today’s digital world, brand reputation is synonymous with customer experience, including the quality of customer care. Consumers expect effortless, consistent, and secure experiences across any point of contact they choose—in fact, their brand perception and customer loyalty depend on it. With the stakes this high, companies need a comprehensive yet flexible solution to modernise their customer care experience.
During this 1-hour webinar we have covered how your organisation can:
- Engage across multiple channels including voice, video, telephony, social media, and chat bots.
- Personalise your customer interactions and improve agent productivity with omni channel engagement, intelligent self service and modern case management solutions.
- Provide insights on how consumers interact with your brand and anticipate why customers are calling with AI intent prediction.
- Increase customer acquisition and revenue with real-time offers, personalized recommendations and predictive targeting that notifies customers of special promotions and updates suited to them.
- Simplify contact centre infrastructure, workflows and tasks with one connected solution, removing complex IT integrations and automating routine conversations and sophisticated transactions.
With the Microsoft Digital Contact Center Platform, contact centers are equipped with modern digital tools to engage customers across voice, video, and other digital engagement channels.
You can view the recording below:
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