Insights & Resources

We highlight the key reasons some of the reasons why a CRM is a better choice for managing customer data within your organisation than a spreadsheet.

Change management goes beyond helping your people adopt a new set of behaviours in line with your change initiative. It’s about embracing preparing your people for imminent and ongoing changes, becoming comfortable with ambiguity, and seeing it as an opportunity for growth. Read more. 

If a new (or your first!) CRM implementation is on the horizon, we are pretty sure you’ve had some sleepless nights worrying about the potential of failure. And with good cause. There’s a lot at stake, including your personal reputation, your organisation’s financial investment, and its ability to compete and drive customer loyalty now and in the future.  

Without the intimate and in-depth knowledge that comes from living and breathing Microsoft licensing on a daily basis, it’s difficult to fully optimise your licensing investment.

When we think about CRM for the Construction industry specifically, there are some key benefits that a CRM system can bring. Let’s discuss some of the specifics of why CRM is important to the Construction Industry.

The ramifications of poorly managing your data in readiness for a new CRM rollout can be significant. An ill-planned approach to data migration will likely result in project delays, budget blow-outs, and an inability to deliver the outcomes your business expects – and deserves.  

Modernising disparate or monolithic legacy local council systems can be a daunting prospect. It’s often perceived as one of the biggest challenges to any council focused on improving services and service delivery.

Over the years, cloud computing has made its way into small and medium businesses (SMBs) as they’ve started realising issues with on-premises infrastructure. 

Fusion5 announces its repositioning as a full-service transformation partner, combining strategic advisory, integration, and digital innovation across ANZ.