NetSuite Premier Support

In business, speed, continuity, and confidence are everything. Fusion5 Premier Support gives you all three, with a transformation partner by your side that helps you stay ahead of issues.

Dedicated NetSuite expertise at your fingertips

Fusion5’s NetSuite Premier Support is a dedicated, high-touch service led by the Fusion5 Customer Success Team. Whether you’re rolling out new modules, creating new business processes, need proactive maintenance and training, or simply want dedicated support for mission-critical applications within reach, we’re here.

What you’ll get:

A dedicated Service Delivery Manager who knows your business inside and out
Priority case management and issue resolution from our consultants
Direct access to Fusion5’s top-tier NetSuite experts across Australia and New Zealand
Escalation support to NetSuite—and we’ll manage it on your behalf
Proactive advice on upgrades, system health, and process optimisation

How it works

Step 1

Your supports are triaged, and, where possible, resolved by our in-house Customer Success Team who know your environment.

Step 2

When escalated to NetSuite, we manage issues on your behalf, saving time, confusion, and frustration.

Step 3

We stay close to the issue until it’s resolved, keeping you informed and moving forward.

Explore more NetSuite services

Netsuite Health Check

Fusion5’s NetSuite Health Check is here to uncover inefficiencies, align your set-up with leading practices, and deliver a clear, prioritised roadmap, so you can unlock the full power of your ERP.

Great outcomes start with great conversations.

Let's talk.

Great outcomes start with great conversations

Let's chat